• Title: The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts (FT Press Operations Management)
  • Author: Arthur V. Hill
  • Released: 2011-07-31
  • Language: English
  • Pages: 408
  • ISBN: 0132883708
  • ISBN13: 978-0132883702
  • ASIN: 0132883708
From the Back Cover

The Most Complete, Up-to-Date, Single-Volume Reference to Modern Operations and Supply Chain Management

This “field manual” is ideal for every manager and student who needs a deeper understanding of supply chain and operations management. It is also ideal for people in lean and Lean Sigma training programs who need to develop a more precise language for their process improvement efforts. The field’s most comprehensive reference, it’s both uniquely convenient and exceptionally affordable.

 

Leading expert Arthur V. Hill covers the entire field, offering nearly 1800 authoritative entries. Of these, more than one-third are new to this edition, and nearly another one-third have been completely rewritten. Packed with photos, figures, graphs, tables, examples, references, Excel formulas, and VBA scripts, The Encyclopedia of Operations Management is designed and organized for constant use. Students can use it to prepare for case discussions, exams, and job interviews and to quickly develop a mental map for the entire discipline. For instructors, it serves as an invaluable desk reference and teaching aid. Working managers can use it as a comprehensive training reference for both lean and Lean Sigma programs.

 

This book’s comprehensive coverage includes:

  • Accounting
  • Customer service
  • Distribution
  • e-business
  • Economics/finance
  • Forecasting
  • Healthcare management
  • Human resources management
  • Industrial engineering
  • Industrial relations
  • Inventory management
  • Lean Sigma (Six Sigma)
  • Lean thinking
  • Logistics
  • Maintenance
  • Management information systems
  • Manufacturing management
  • Marketing/sales
  • New product development
  • Operations research
  • Operations strategy
  • Organizational behavior/management
  • Personal time management
  • Production planning and control
  • Purchasing/supply management
  • Quality management
  • Reliability engineering
  • Service management
  • Simulation
  • Sourcing
  • Statistics
  • Supply chain management
  • Systems engineering
  • Theory of Constraints
  • Transportation
  • Warehousing


About the Author

Arthur V. Hill is the Associate Dean for MBA Programs in the Carlson School of Management and the John and Nancy Lindahl Professor for Excellence in Business Education in the Operations and Management Science Department at the University of Minnesota. He holds a B.A. in Mathematics from Indiana University, an M.S. in Industrial Administration, and a Ph.D. in Management from the Krannert School of Management at Purdue University. Professor Hill was the Co-Editor-in-Chief of the Journal of Operations Management , a leading academic research journal in the field. He is a Fellow of the American Production Inventory Control Society and wrote the APICS CPIM and CIRM certification exams for many years. He served two terms on the board of POMS (VP Education and VP Finance), the world’s leading society for operations management professors. Dr. Hill has been a professor at the Carlson School of Management for more than 30 years and currently teaches supply chain and operations management for courses for full-time MBA, executive MBA, and doctoral students. He has held visiting faculty positions on four continents--Visiting Associate Professor at Indiana University, Professor at IMD International in Lausanne, Switzerland, Guest Professor at Wits Business School in Johannesburg, South Africa, and a Distinguished Visiting Professor at the National University of Singapore. He also helped found a management institute in Moscow. He has won numerous teaching awards, authored more than 90 research articles, and consulted for over 100 firms including 3M, Allianz, Bank of America, Best Buy, Boston Scientific, Cargill, CentraCare, Ceridian, Delta Air Lines, Deutsche Bank, Easter Seals/Goodwill, Ecolab, FMC, General Mills, GMAC, Goodrich, Home Depot, Honeywell, Honeywell Bull (Switzerland), Imation, JPMorgan Chase, Land O’Lakes, Mayo Clinic, Medtronic, Methodist Hospital, Nestlé, Park Nicollet Health Services, Prime Therapeutics, Radisson, SPX, St. Jude Medical, Staples, Target, Toro, Tyco/ADC, United Healthcare, U.S. Bank, and Wells Fargo. His current research focuses on process improvement and supply chain management.

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